Shipping Policy

1. Where We Ship

Murlit Enterprises currently ships to all addresses within India. We are based in Jaipur, Rajasthan and dispatch orders from there.

We do not currently ship internationally. If you are outside India and wish to place an order, please contact us at murlitenterprises@gmail.com.

2. Shipping Charges

• Standard shipping: ₹99 per order.
• Free shipping on orders above ₹500.
• Shipping charges are shown at checkout before you confirm your order.

3. Estimated Delivery Times

• Ready-to-ship products: 3–7 business days across India.
• Customised / made-to-order products: 7–15 business days depending on complexity, plus transit time.
• Bulk orders: Timeline communicated separately at the time of order confirmation.

Delivery estimates are business days excluding Sundays and public holidays. Actual delivery may vary due to courier delays, remote locations, or festive seasons.

4. Order Processing

• Orders placed before 2:00 PM IST on a business day are typically processed the same day.
• Orders placed after 2:00 PM or on weekends are processed the next business day.
• You will receive a shipment confirmation email with a tracking number once your order is dispatched.

5. Tracking Your Order

Once dispatched, you will receive an email or SMS with a courier tracking link. You can also track your order from the My Account section of our website.

6. Cash on Delivery (COD)

COD is available on eligible orders. A small COD convenience fee may apply and will be shown at checkout. COD availability depends on your pin code and order value.

7. Failed Deliveries

If a delivery attempt fails because no one was available to receive the package, the courier will attempt re-delivery. After 2–3 failed attempts, the package may be returned to us. In such cases, re-shipping charges will apply for a second delivery attempt.

8. Damaged or Lost Shipments

If your package is damaged in transit or lost, please contact us within 48 hours of the expected delivery date with your order number and photographs of any damage. We will raise a claim with the courier and arrange a replacement or refund.

9. Contact

For shipping queries, please email murlitenterprises@gmail.com or WhatsApp us at 7023128087.