Refund & Return Policy

1. Overview

At Murlit Enterprises, we take pride in the quality of our products. If for any reason you are not satisfied with your order, please read this policy carefully and contact us within the applicable time window.

2. Eligible Returns

You may request a return or replacement within 7 days of delivery if:

• The product received is damaged or defective.
• The wrong product was delivered.
• The product is significantly different from the description on the Site.

To be eligible, items must be unused, in original packaging, and accompanied by the original invoice.

3. Non-Returnable Items

The following items cannot be returned or refunded:

• Customised or personalised items made to your specifications.
• Perishable goods (e.g. fresh flowers, prasad).
• Items that have been used, washed, or altered.
• Items returned without prior communication and approval from us.
• Digital products or downloadable content.

4. How to Initiate a Return

1. Email us at murlitenterprises@gmail.com or WhatsApp us at 7023128087 within 7 days of receiving your order.
2. Include your order number, a description of the issue, and clear photos of the product and packaging.
3. Our team will review your request within 2 business days and provide return instructions if approved.
4. Ship the item back using a trackable courier. Return shipping costs are borne by us for defective/wrong items; for change-of-mind returns, the customer bears the cost.

5. Refund Process

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds are processed within 5–7 business days to your original payment method (UPI, bank account, or card).
• For COD orders, refunds are processed via bank transfer. Please share your bank account details when requesting the refund.
• Shipping charges are non-refundable unless the return is due to our error.

6. Cancellations

• You can cancel a COD order before it is dispatched by contacting us promptly.
• Prepaid orders may be cancelled before dispatch for a full refund to your original payment method.
• Once an order is dispatched, cancellations are not possible — you may initiate a return after delivery.

7. Damaged in Transit

If your order arrives damaged due to transit, please take photos immediately upon opening and email us within 48 hours of delivery. We will arrange a replacement or refund at no extra cost.

8. Contact Us

For any refund or return queries, please reach us at murlitenterprises@gmail.com. You may also WhatsApp us at 7023128087.